Frequently Asked Questions

Yes. We offer free shipping on all orders above ₹999.

A flat shipping fee of ₹75 is applicable on eligible orders below ₹999.

Most orders are dispatched on the next business day after order confirmation.

NCR Region: 1–2 Business Days
Metro Cities: 3–4 Business Days
Rest of India: 6–7 Business Days

Timelines may vary due to courier operations and local conditions.

Yes. We deliver to most serviceable locations across India.

Tracking details are shared after dispatch via email, WhatsApp, SMS, or your customer account where applicable.

Yes. We source products directly from brands, authorized distributors, and trusted supply partners.

Products that include manufacturer warranty are covered according to the brand's warranty terms and conditions.

Our team is happy to assist. Contact us through WhatsApp or email for recommendations and product guidance.

Returns are not accepted for change-of-mind purchases.

Returns may be approved for damaged products, defective products, or incorrect products delivered. All requests are subject to review and approval.

Contact us within 72 hours of delivery and provide a complete unboxing video, product photographs, and packaging photographs.

Approved refunds are generally processed within 5–7 business days after approval.

Depending on product availability and the nature of the issue, either a replacement or refund may be provided.

We accept secure payments through Razorpay including UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and other supported payment methods.

Yes. All payments are processed through secure payment gateways and industry-standard security protocols.

Yes. Bulk pricing may be available depending on product category and quantity requirements.

Yes. We regularly support HoReCa customers including hotels, restaurants, cafés, caterers, and cloud kitchens.

Yes. We assist businesses with employee gifting, festive gifting, event gifting, and promotional gifting requirements.

Contact our team via WhatsApp at +91 98113 23287 or email Nikshitgogia@gogiametals.com with your requirements.